TicTalk Phone Return Policy

This return policy applies to TicTalk phones purchased through this website. If you purchased your TicTalk phone from a retailer, the retailer’s return policy will apply.

You have 30 days from the date of receipt to return the TicTalk phone to us for a full or partial refund of the purchase price (excluding taxes). To return the TicTalk phone you must (a) call customer support at the telephone number listed in the Quick Start Guide (included in TicTalk package), provide proof of purchase (such as your purchase order number or the TicTalk IMEI printed on the Quick Start Guide) and obtain a return merchandise authorization (RMA) number, (b) ship the TicTalk phone in its original packaging to the address specified by customer support, (c) prepay all shipping charges, and (d) insure the shipment and/or otherwise assume all the risk of shipment (including any damage in transit).

Modeci (or its authorized representative) will examine the return package upon receipt. If the original TicTalk package is unopened and undamaged, Modeci will refund the full amount of the purchase price. If the original package is opened and the TicTalk phone is in its original (new and undamaged) condition, and all insert materials are present, Modeci will charge a 20% restocking fee and refund 80% of the purchase price. If the package is opened and the TicTalk phone is damaged, or any insert materials are missing, the amount of the refund, if any, will be determined by Modeci in its sole discretion. In general, a refund will be processed within 30 days from receipt of the return package, and will be applied to the credit card that was used to purchase the TicTalk. Please note that no refunds will be given for any airtime minutes that may have been purchased for use with the TicTalk.

Changes to Return Policy

From time to time, Modeci may make changes to this return policy, in response to its business needs or changing business circumstances. Such changes will be effective as of the time and date on which they are posted to this website.